Privacy Policy

You deserve to be aware of how your personal data is used. Moreover, data protection laws give you certain rights over your personal data, no matter when or where it is being processed. This Privacy Notice is meant to give you information about what personal data we collect about you, how we use it, why we use it, and how you control the data processing.

This Privacy Policy is meant to be read together with our Terms of Service, which you can find at https://www.silverbee.ai/terms. In general, we recommend that you routinely review this privacy notice and your preferences on our site.

The Basics: Who We Are, Our Role, and Definitions

Who We Are

Silverbee AI Inc. ("Silverbee AI", "we" or "us") offers a technology that uses AI and data analytics for marketing. You can contact us at info@silverbee.ai.

Our Role: Controller and Processor

Certain data protection laws, including the laws in the EU and in Israel, differentiate between a party that determines why and how personal data is processed (called a "controller" or an equivalent) and a party that processes personal data solely on the controller's behalf and according to the controller's instructions (called a "processor" or an equivalent).

Silverbee AI is the controller in respect of the processing described in this Privacy Notice. That said, in respect of certain personal data, we serve as a processor. Please see the section below on Personal Data We Collect as a Processor.

Definitions and Recommendations

When we refer to "services", we mean the proprietary platform available at our website or mobile application at app.silverbee.ai along with all related products and services.

When we refer to "personal data", we mean information that is defined as personal data under applicable law. This includes information that identifies you directly or indirectly, including unique identifiers like IP addresses or cookie IDs. Information that does not constitute personal data falls outside the scope of this Privacy Policy.

When we refer to "you", we mean visitors to our website or mobile application ("visitors") and the users of our platform and services ("users"), as applicable.

Note on Legal Bases

Certain jurisdictions only allow the processing of personal data where a legal basis has been established, such possible legal bases include: your consent, the processing is necessary to perform a contract with you, the processing is necessary to fulfill our legal obligations, or a company has a legitimate business interest to process your personal data. Where we are a controller, we only collect and process data where we have established a legal basis. Below you can find more details about specific legal bases.

Personal Data We Collect as a Controller, How We Use It, and Why

Below is a description of the types of personal data we collect, how we use it, and the reason why we consider each use lawful. You have no legal obligation to provide us with personal data, but if you don't provide us with certain information, we may not be able to provide you with the associated services. When you use our services, we may collect the following types of data about you:

Contact and Registration Information

When you leave your email information on our website for us to contact you or when you create an account to access our platform, we collect your contact details. To create an account, you will be asked to provide your name and email address. If you access our site using a third-party login service (such as Google), we also receive personal data about you from that service.

How We Use this Data: We use this information to respond to your messages, provide you with information about our products and services, allow you to access our platform, save your preferences, protect the security of our site, prevent fraud, and address any issues that arise. If you consent, we also use your contact details to send you informational newsletters or marketing materials about our products and services.

Legal Basis: We process this personal data based on the performance of a contract with you, specifically our Terms. When we process your registration data to maintain our site, including to prevent fraud, protect the security of and/or address issues with our site, we do so on the basis of our legitimate interest to maintain our assets.

Payment Data

If you make a purchase through the site or mobile application, we receive information related to such purchase. Note that credit card or other payment details are collected by a third-party payment processor and not by us. In some cases (for example if you request a refund) we may ask you to provide us information such as your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name, and if needed, information that verifies your identity, in accordance with applicable law.

How We Use this Data: To process your payment and to prevent fraud.

Legal Basis: We process your payment data to perform a contract with you, specifically our Terms. When we process your payment data to prevent fraud, we do so based on our legitimate interest to protect ourselves and our customers.

Activity and System Data

When you visit our website, mobile application or platform, we automatically collect, using industry standard monitoring tools, data about your computer or mobile device, including personal data such as your IP address, device ID, browsing history (e.g., the other sites you’ve visited before ours), screen recordings of your interactions with our platform, and your activity on our site or app (e.g., what pages you visited, for how long, and what links you clicked on). For more information specifically about the cookies we use and how to adjust your preferences, see the Cookies and Similar Technologies section below.

How We Use this Data: We mainly use this data to generate aggregated analytics data about the use of our services so we can maintain and improve the website, app and platform and develop new products or services. We also use statistical data to prevent fraud and protect the security of our services.

Legal Basis: We process this personal data based on our legitimate interests to develop and improve our products and services, and to prevent fraud.

Information received from third parties

When you choose to use our AI tools or connect third-party AI services, we collect any information you choose to share. This information is also processed by our third-party AI service providers whose privacy practices can be found below.

Note that in order to provide the services, we also collect from other sites or tools information that is neither personal nor confidential.

How We Use This Data: We process this data solely to provide responses and facilitate your use of the services. Only the information necessary to fulfill your request is accessed. All data is encrypted during transmission and processing. We do not store credentials for any connected third-party accounts. We do not use this data for advertising, training our own AI models, or for any purpose other than carrying out your specific requests.

Legal Basis: Processing is necessary to deliver the AI services you request and is carried out on the basis of our legitimate interest in providing effective AI functionality while safeguarding both our users and our platform.

Personal Data We Collect as a Processor

As part of our provision of the services to our users, we also process certain personal data about our users' end users and or about visitors to such end users' sites. In that case, we serve as a processor and the relevant user serves as the controller, as we process that data on its behalf and according to its instructions.

If you are a user of our services, you are to inform your end users about our data processing activities and direct them to this Privacy Policy for complete information about how their personal data is handled.

If you are an end user of one of our users, note that we may process personal data about you that includes your browser type, geo-location, language, network speed, operating system, whether you are a new or returning visitor, social networks connection, URL from which you are referred, whether you have an ad blocker, pages viewed per session, average session duration and frequency.

This information is collected through the web browser. The fingerprint technology we use assigns a unique identifier generated using the abovementioned data collected from individual devices. A user may also instruct us to connect the information we collect with other personal data it may have about you and/or with additional personal data collected by us about you, including personal data that may be collected through a different one of the customer's sites or domains. We may share this data with the relevant user.

Sharing the Personal Data We Collect

We share your personal data as follows:

Customers

If you use our services in connection with a company that is our customer, that customer may have access to information about your use of our services. For example, a user with an administrator account may be able to see your data.

Service Providers

Below is a list of the types of service providers (sub-processors) we use in order to provide you with the services, or with your permission or as required by applicable law, the service each provides, and the types of data shared with each provider.

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Please note that the use of any integrated third-party tools is optional and requires your explicit permission. You can revoke access to any connected tool at any time through your account dashboard however this would limit your ability to use the services to their full extent. Use of such tools is at your own risk and subject to such third party's terms and privacy policies. We do not take any responsibility for the performance of other services.

Advertisers

When you click on an ad, whether it's on our site, the relevant advertiser will be alerted that someone has visited the page on which the relevant advertisement was displayed and may be able to identify your device by using certain technologies, like cookies. Advertisers are able to combine the personal data they collect independently with personal data we allow them to collect through our site.

Change of Ownership

In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal data may be part of the transferred assets and your information may be transferred as part of that transaction to a successor in interest and to the applicable legal authorities as well as legal counsels and other professional counsels involved. In such cases, or where we do sell our company, your personal data shall continue to be subject to the provisions of this Privacy Notice.

Law Enforcement Related Disclosure

We may share your personal data with government agencies or other relevant parties, such as a law office or independent auditor: (i) if we believe that such disclosure is appropriate to protect our rights, property or safety (including the enforcement of the Terms and this Privacy Notice) or those of a third party; (ii) if required by law or court order; or (iii) as is necessary to comply with any legal and/or regulatory obligations, such as audit requirements.

International Transfer

Silverbee AI HQ is located in Israel. Data is collected online and processed and stored on servers located in Ohio, United States. Depending on the nature of the services and integrations, certain processing activities may also occur in Israel. Also, some of our service providers and additional controllers are located in countries other than your own.

When we transfer your personal data internationally, we will only do so safely and securely and in accordance with applicable law, and this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

If you are located in the EU, when we share your personal data with third parties based outside of the European Economic Area ("EEA"), we will ensure that they sign agreements requiring them to comply with applicable law, implement appropriate technical and organizational security measures, and protect your data protection rights. We will implement the following safeguards:

• When we transfer your personal data to Israel or the UK, we rely on adequacy decisions issued by the European Commission confirming that those countries provide an adequate level of data protection.
• Where we transfer your personal data to other countries, we (i) implement appropriate technical and organizational security measures to protect the data and (ii) use Standard Contractual Clauses approved by the European Commission to ensure your personal data receives protection equivalent to that in the EEA.

Please contact us at info@silverbee.ai if you would like further information on the specific mechanism used by us when transferring your personal data out of the EEA.

To the extent permitted by applicable law, you consent to this Privacy Policy constitutes consent to such cross-border transfers in accordance with the safeguards described above.

Security

The security of your personal data is our highest priority. We work hard to make sure that your personal data will be held securely and that it will not be shared or lost accidentally. However, it is impossible to guarantee absolute security. The security of your data also depends on the security of the devices you use and the way in which you protect your user IDs and passwords.

For more information on the technical measures, we employ to protect your personal data, visit Security- Trust.

Your Rights - How to Control Our Use of Your Personal Data

Depending on which laws apply, you have certain legal rights over your data. Below is some general information about rights that may apply to you, but we recommend checking the law or consulting with a lawyer to understand what applies in your specific case. To exercise your rights, please contact us at info@silverbee.ai. If you want to exercise your rights regarding your personal data held by other controllers, you can contact the applicable controller directly. We may ask for reasonable evidence to verify your identity before we can comply with any request.

Right of Access

You may have a right to know what personal data we collect about you, and to receive a copy of such data. We may charge you with a reasonable fee to provide you with this information, if permitted by law. If we are unable to provide you with all the information you request, we will do our best to explain why. See Article 13 of the Israeli Protection of Privacy Law, 5741-1981 (the "Privacy Law"), and its regulations, or Article 15 of the GDPR for more details, if your personal data is subject to GDPR.

Right to Correct Personal Data

You have the right to request that we update, complete, correct or delete inaccurate, incomplete, or outdated Personal Data, as well as the right to object to the processing of inaccurate Personal Data. See Article 14 of the Privacy, or Article 16 of the GDPR for more details, if your personal data is subject to GDPR.

Deletion of Personal Data ("Right to Be Forgotten")

If you are located in the EU, you may have the right to request that we delete your personal data. Note that we cannot restore information once it has been deleted. Even after you ask us to delete your personal data, we may be allowed to keep certain data for specific purposes under applicable law. See Article 17 of the GDPR for more details, if your personal data is subject to GDPR.

Right to Restrict Processing

If you are located in the EU, you may have the right to ask us to stop processing your personal data. See Article 18 of the GDPR for more details, if your personal data is subject to GDPR.

Right to Data Portability

If you are located in the EU, you may have the right to request that we provide you with a copy of the personal data you provided to us in a structured, commonly used, and machine-readable format. See Article 20 of the GDPR for more details, if your personal data is subject to GDPR.

Right to Object

If you are located in the EU, you may have the right object to certain processing activities. See Article 21 of the GDPR for more details, if your personal data is subject to GDPR.

Withdrawal of Consent

If we are processing your data based on your consent, you are always free to withdraw your consent, however, this won’t affect processing we have done from before you withdrew your consent.

Right to Lodge a Complaint with Your Local Data Protection Authority

If you have any concerns about how we are processing your personal data, you have the right to submit a complaint to the relevant data protection authority. A list of national data protection authorities within European Economic Area (EEA), can be found at: https://edpb.europa.eu/about-edpb/board/members_en, we are processing your personal data, though we ask that as a courtesy you please attempt to resolve any issues with us first.

Data Retention

We retain your personal data as long as necessary to facilitate the use of our services, meet with contractual obligations, laws and regulations and subject to our retention policies, User’s "right to be forgotten" and this Privacy Policy.

When deciding how long to store personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized access, the purposes for which the personal data was collected, as well as applicable legal requirements.

We do retain user data obtained through Google Workspace APIs for the purpose of developing, improving, or training generalized AI and/or machine learning models.

Please note that we may delete information from our systems without notifying you first. Retention by any of our service providers or subcontractors may vary in accordance with each business’s retention policy.

In some circumstances, we may store your personal data even after we’re finished using it if required to do so by law (e.g., to fulfill tax or audit requirements), or to keep accurate records of our interactions in case there is a prospect of litigation relating to your personal data. In such cases, we will maintain the same security measures as described above.

Please contact us at info@silverbee.ai if you would like details about the retention periods for each type of personal data we process.

Cookies, Fingerprints and Similar Technologies

What are Cookies

A cookie is a small piece of text that is sent to your browser by a website you visit. This piece of text acts as a sort of tag, letting the website know that it's you (really, your device) that's visiting. There are other technologies that act similarly, like web beacons, pixel tags, and Device IDs for apps, but for simplicity's sake we'll refer to them all as "cookies".

Websites can place their own cookies (called "first-party cookies") but can also place cookies from other sites (called "third-party cookies"). If your browser holds both first and third-party cookies for a given website, both the website and the third party are notified when you visit the site. We may place both first and third-party cookies on our site.

How We Use Cookies

While the specific names and types of cookies we use may change from time to time, they generally fall into one of the categories listed below.

Social Media Tags

We may also use social media tags, such as the Facebook pixel, which will allow social media platforms to create ad and site usage attributions. This data may be used to serve you with advertising or customized content on the applicable social media platform. We recommend that you routinely review the privacy notices and preference settings that are available to you on social media platforms you use.

How to Adjust Your Preferences

Most web browsers are initially configured to accept cookies, but you can change the settings so your browser refuses all cookies or certain types of cookies. In addition, you are free to delete any existing cookies at any time. Please note that some features of the services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit.

By changing your device settings, you can prevent your device’s ad identifier being used for interest-based advertising, or you can reset your device’s ad identifier. This means that you won’t be shown ads that relate to your browsing activities. Typically, you can find the ad identifier settings under "privacy" or "ads" in your device’s settings, although settings may vary from device to device. Adjusting your preferences does not mean you will no longer receive ads, it only means the ads that you do see can be less relevant to your interests.

Children

Our Services are not intended for use by children under the age of 18 ("Child" or "Children"). We do not knowingly collect personal data from Children. In the event that you become aware that a Child has registered without parental permission, please advise us immediately.

Changes to the Privacy Notice

We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. We will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: info@silverbee.ai

List of Service Providers

This list is subject to change, and we will update it as our use of subprocessors evolves.