Privacy & Data Handling Statement
Customer data, insights, and performance metrics are maintained in complete isolation to preserve the confidentiality of each client's information. Our AI models generate recommendations exclusively from interactions within individual accounts and do not share, transfer, or apply insights across different customer environments.
Furthermore, Silverbee AI operates without cross-customer learning models, ensuring that one client's data never influences another's experience. This approach ensures complete data sovereignty and maintains competitive confidentiality between clients.
Technical Measures
We maintain encrypted data storage both at rest and in transit using secure TLS protocols. Our infrastructure includes daily database backups and disaster recovery protocols, distributed hosting across multiple availability zones, and enterprise-grade cloud infrastructure to ensure maximum reliability and data protection.
Our access control measures include multi-factor authentication (MFA) and strict access controls for all user accounts. We implement session timeout and auto-lock mechanisms, maintain public SSH access in a disabled state, and enforce strict password policy requirements across all systems.
We employ comprehensive monitoring systems including firewalls, antivirus protections and real-time threat monitoring capabilities. Our security infrastructure features real-time logging and activity monitoring, regular malware scans and threat detection tools, and quarterly security audits and vulnerability assessments to maintain the highest security standards.
We incorporate secure coding standards and peer-reviewed code processes in our development practices. We maintain ongoing code reviews and version control checks, along with defined incident response and disaster recovery protocols to ensure operational continuity and security.
We employ AI guardrails to ensure responsible, effective, and legal use of our services. These guardrails include built-in safeguards, ethical standards, and compliance measures that guide how AI is developed and applied, helping prevent misuse, bias, or unlawful activities.
Access Control
We limit access to your personal data only to authorized personnel who have a need to know, including account managers, customer support staff, and software developers. We review these permissions regularly and revoke an employee's access immediately after his/her termination.
Internal Policies
We maintain and regularly review and update our privacy related and information security policies.
Personnel
We require employees to sign non-disclosure agreements according to applicable law and industry customary practice.
Database Backup
Our databases are backed up and verified regularly. Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity.